Privacy Policy

1. Introduction

PlastDiger Center ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website plastdiger.center and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for courses or services
• Subscribe to our newsletter
• Contact us through forms or email
• Participate in surveys or promotional activities
• Create an account on our platform

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (processed securely through third-party payment processors)
• Educational background and interests
• Communications with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our site
• Referring websites and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our calligraphy courses and services
• Communication: To send you course updates, newsletters, and important service announcements
• Customer Support: To respond to your questions, comments, and support requests
• Personalization: To customize your learning experience and recommend relevant content
• Analytics: To understand how our services are used and improve user experience
• Marketing: To send promotional materials about our courses and services (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing and communication
• Website hosting and analytics
• Customer support services

These providers are contractually obligated to protect your information and use it only for the specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations
• Requests from law enforcement agencies
• Protection of our rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate confidentiality agreements.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and security

5.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

5.2 Cookie Management

You can control cookies through our cookie banner settings or your browser preferences. Note that disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Under Canadian privacy laws, including PIPEDA, you have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a commonly used format.

7.2 Correction

You can request correction of any inaccurate or incomplete personal information.

7.3 Deletion

You may request deletion of your personal information, subject to certain legal requirements and business needs.

7.4 Opt-Out

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your communication preferences in your account settings

7.5 Exercising Your Rights

To exercise these rights, please contact us using the information provided in Section 11. We will respond to your request within the timeframes required by applicable law.

8. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Pursue legitimate business interests

When information is no longer needed, we securely delete or anonymize it according to our data retention policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada where our service providers are located. We ensure adequate protection through:

• Contractual safeguards and data processing agreements
• Compliance with international data protection standards
• Regular monitoring of cross-border data transfers

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Post the revised policy on our website
• Notify you of significant changes via email or website notice

Your continued use of our services after the effective date of any changes constitutes acceptance of the revised Privacy Policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Canada and the Province of Ontario. Any disputes arising from this policy will be subject to the jurisdiction of the courts of Ontario, Canada.